The charge for a no-show or cancellation penalties according to the policy will be automatically charged to the credit card entered to generate the reservation.
Upon check-in, guests must present a government-issued photo ID and the credit card used on the website for full payment or as a guarantee.
(1) Cancellations: The deadline for penalty-free cancellations begins at the start of the check-in day. For example, if check-in is on January 1 and the policy allows cancellations up to 2 days before, the cancellation must be made before 11:59 PM on December 29. Exceptions may be considered with prior authorization from the hotel.
(2) Early Departure or No Show: Early departure or no show will result in cancellation and a penalty of 100%. Exceptions may be considered with prior authorization from the hotel.
(3) Reservation Modifications: "Non-Refundable" reservations do not allow date or name changes. Extending the reservation means extending the original policies and restrictions. Exceptions may be considered with prior authorization from the hotel.
(4) Refunds:No refunds will be issued for late check-ins or early check-outs. For flexible reservations with full or partial refund for cancellations, these will be processed within 10 business days after the corresponding request and confirmation.
(5) Important:Extensions of stay require a new reservation. All guests must be correctly registered at the time of making the reservation; otherwise, additional costs may be incurred at check-in. Availability of accommodation in the same property for additional guests is not guaranteed. Guests under 18 years old can only check in with a parent or official guardian. The price does NOT include applicable hotel service charges, optional incidental charges (such as minibar snacks or phone calls, etc.), or regulatory surcharges. The hotel will assess these fees, charges, and surcharges at check-out.
Natural Disaster:
Certificate for valid return for unused nights within 1 calendar year. Not transferable or redeemable for cash. Subject to availability and restrictions.
Natural Disaster Alert:
No penalty for date changes within 72 hours of the alert.
No Shows:
No penalty from the issuance of the alert until 5 days after the hotel normalizes.
Early Departure:
Early departure without penalties, receiving a certificate for unused nights, valid for 1 year.
Rescheduling:
Guarantee of the original rate for travel within 1 year following the original date. Must be rescheduled within 30 days after the natural disaster, applying seasonal restrictions.
Policy Changes:
The policy is subject to change without notice.
About us
The Hotel Nacional Mérida is strategically located in the heart of the Historic Center of the beautiful colonial city of Mérida, known as “the white city”, surrounded by the main tourist sites, restaurants, cafes, cinemas, theaters, old churches, government institutions and shops. In this environment stands the Hotel Nacional Mérida, which for many years has been home to national and foreign tourists who visit the city for pleasure or business, attracted by the variety of attractions of the city, the comfort of the hotel, the quality of its services and the friendly and cordial treatment of its staff, which has made the hotel one of the best of its kind in the city.