Payment Information

No-show charges or cancellation penalties according to the policy will be automatically charged to the credit card provided to generate the reservation.

Upon check-in, guests must present a photo ID and the credit card used on the website for either the full payment or the guarantee payment.

General Policies

Cancellations:

• The deadline for penalty-free cancellation begins at the start of the check-in day. For example, if check-in is on January 1st and the policy allows cancellations up to 2 days before, cancellation must be made before 11:59 pm on December 29th. Exceptions may be considered, subject to hotel authorization.

Early Departure or No Show:

• Early departure or no show will result in 100% cancellation and penalty. Exceptions may be considered, subject to hotel authorization.

Reservation Modification:

• "Non-Refundable" reservations do not allow date or name changes. Extending the reservation implies prolonging the original policies and restrictions. Exceptions may be considered, subject to hotel authorization.

Refunds:

• No refunds will be issued for late check-in or early check-out. For flexible bookings with full or partial refund cancellations, refunds will be processed within 10 business days after the request and corresponding confirmation.

Important:

• Extensions require a new reservation.
• All guests must be correctly registered at the time of booking; otherwise, additional costs may be incurred at check-in.
• Availability of accommodation for additional guests on the same property is not guaranteed.
• Guests under 18 can only check in with a parent or official guardian.
• The price does not include applicable hotel service charges, optional incidental charges (such as minibar snacks or phone calls, etc.), or regulatory surcharges. The hotel will assess these fees, charges, and surcharges at the time of check-out.

Force Majeure Policy

• Natural Disaster:
• Certificate for valid return for unused nights within 1 calendar year.
• Non-transferable or redeemable for cash.
• Subject to availability and restrictions.
• Natural Disaster Alert:
• No penalty for date changes within 72 hours after the alert.
• No Shows: No penalty from the issuance of the alert until 5 days after the hotel's return to normal.
• Early Departure: Early departure without penalties, receiving a certificate for unused nights, valid for 1 year.
• Rescheduling: Original rate guarantee for trips within 1 year after the original date. Must be rescheduled within 30 days after the natural disaster, applying seasonal restrictions.
• Policy Changes: The policy is subject to change without prior notice.

About us

Hotel Nacional Mérida

The Hotel Nacional Mérida is strategically located in the heart of the Historic Center of the beautiful colonial city of Mérida, known as “the white city”, surrounded by the main tourist sites, restaurants, cafes, cinemas, theaters, old churches, government institutions and shops. In this environment stands the Hotel Nacional Mérida, which for many years has been home to national and foreign tourists who visit the city for pleasure or business, attracted by the variety of attractions of the city, the comfort of the hotel, the quality of its services and the friendly and cordial treatment of its staff, which has made the hotel one of the best of its kind in the city.